Industry: Ergonomics (Health, Wellness and Fitness)
Services Offered: Custom software development (for web app) AI and Automation
Core Technologies Used: Node.js, Angular JS, HTML 5, CSS, Mongo DB
Country: Singapore
Project Duration: 6 Months
Fit for Work is an innovative, award-winning company that seeks to help organizations, individuals and consultants improve employee productivity and workplace comfort through ergonomics. Based out of Singapore, the company caters to a global client base offering custom solutions for ergonomic challenges so as to reduce health risks and cultivate an engaged workforce. Day One’s journey with Fit for Work chronicles how we implemented AI solutions for custom software to build a scalable, easy-to-use and effective platform to collect, store and analyze data, for insights and data-driven solutions.
Fit for Work found us organically on LinkedIn. They had engaged a different vendor for platform development, who were unfortunately unable to comprehend the scope and tech requirements of the project, and hence deliver as per expectations.
The team was disappointed. They were missing out on opportunities and now lacked the time and technical expertise to build the desired platform.
It was natural therefore for them to be apprehensive of Day One. Our previous experience in working with brands from Singapore (Fintech and Education) did bend the scales in our favour, and we were shortlisted for our custom software development services.
After a very detailed project kickoff meeting, where the scope, technology, competence and timelines were discussed, we understood that this project was not just about delivering value, it was about building a relationship and keeping trust. The trust materialized and we were on boarded as their Technology Partners for digital transformation!
A bag Full of Business
Challenges to overcome
Workplace ergonomics has a direct correlation with employee physical health and fitness, in turn affecting overall wellness and productivity.
Fit for Work are specialists in the field. The have proprietary platform and solutions, a skilled and experienced team, and the business mindset to take the brand to global audiences. Their challenges however were:
Legacy Systems
Reliance on an end-to-end manual, legacy-based data collection system via excel questionnaires
Non-Digital Processes
A time-consuming and non-digital process for interacting and engaging with end-users/customers
Legacy Systems
Reliance on an end-to-end manual, legacy-based data collection system via excel questionnaires
What we did: Our Strategy for Change
Digitization
- Agile methodology for digitizing manual questionnaires
- Features: Multimedia format, multi-select, easy upload
- User friendly platform for quick form fills
- Instant database upload with user responses
- Easy data collection, sorting, classification
- Automatic data scoring
- Auto-readiness of data for analysis (statistics).
Automation
- Platform automation
- Custom software (desktop app) for survey response data
- Efficient, error-free process, with logs on every action
- Admin panel to view, share, download responses and track reports via dashboards
- Replacing manual follow ups (after 2 weeks) with automated communications (email integration)
- Reminder setups
Data Analytics + Insights
- AI technology and tools for analysis/insights
- Refer to historical data and combine with current data to build a knowledge base
- Data tagging and labelling to keep analysis effective
Online Registration
Form Access - Individual, Company, Consultant
Automatic Report Generation
User Management (Admin)
Chatbot Management
Payment Gateway Integration
The Final Experience
This was a challenge for us to execute, especially in the timeline we had. AI and automation services relies heavily on the availability of data and technology. Thanks to the collaborative efforts of our team and client, we were able to build a platform that delights and delivers!
Resource Optimization
Time, cost, manual efforts got optimized.
Eg. Time spent in data sorting and classification could now be spent on research and tailoring solutions.
Improved Service
Quality
Respondents responded to a digital, multimedia enabled questionnaire positively, making the process engaging and convenient..
Eg. Moving to image based MCQs to provide visual clarity on the question.
Future Readiness
The platform is now ready for the future with AI, automation and digitization.
Eg. Scalable, flexible and supported on multiple devices, to cater to its diverse user base globally.
How did we do? Let’s hear it
from the Client!
The Journey so far and the
Road ahead
Our journey with Fit For Work is on!
As a leading AI development company our journey with Fit for Work has been one of learning and growing. We have been successful in building the initial desktop app with its unique features and functionalities (eg. Creating an evaluation, User Management, Admin View) and are now in the next leg of the journey.
To know more about them visit: https://www.fitforworksg.com/